• “From customer satisfaction to customer orientation” is our guideline. Our aim is to achieve more than just the satisfaction of our customers. Therefore, we find out the needs of the customer and take them by surprise by delivering more than they expect.
• Due to our high-end products and services, offered as turnkey solutions, we insure ourselves that our customers can achieve their aims. Each MENCK staff membercontributes to the quality of our products and services with his own performance and motivation.
• Our customers change - and we adapt ourselves to them, always with regard to the need of each customer. This relates not only to our products but also to our organizationalstructure and behavior patterns.
• With our continuous planning, controlling and monitoring of all quality- and product safety-relevant activities, we meet defined demands, given in the form of customer specifications, bodies of rules or other regulations.
• By continuously improving our processes into which we involve our customers, the quality of our products and services shall be permanently enhanced by the engagement of all
  staff members on all levels.
• All staff members and suppliers are informed about our quality policy.
• The quality policy of MENCK is discussed at regular intervals to internally
  and externally review and revise the reasonableness of the policy.

        MENCK DIN EN ISO 9001:2000 certificate (PDF-Document)